Live Online Meeting™ automatically binds to the first audio channel IN and OUT on your computer when you login.
Any problem relating to broadcasting or receiving audio during a meeting can be resolved in the following steps explained below.
Click here for Quick Tips to Improve Audio Quality
If you are logged in as a USER, you must make sure the room Operator has given you permission to broadcast your voice. Look in the Rights Settings box on the right side panel of the meeting room, if the Global Voice box is checked, proceed to the troubleshooting step below.
Important Note Regarding The Audio Gain Technology:
The full-duplex voice feature utilizes "audio gain" technology. This
means that as you speak, the LED lights change from red
to green. It is very important that when you
are not speaking that these lights change back to red. If the Hands-Free and
Talk button LED lights remain in the on (green) status, you should check the
following:
1. Go to Start, Control Panel, then open Sounds &
Audio Devices. Next go to the AUDIO tab. Click
the VOLUME button under the " Sound Recording"
section. Click the ADVANCED button under the
Microphone column. Make sure that the Mic Boost is NOT
checked.
2. Move your Microphone away from your mouth and/or lower the Microphone
volume on the
slider bar.
Approximately 3 seconds after you are finished speaking, the LED lights should now change to red.
First, make sure the green lights are not shown on the talk or Hands-Free buttons, then go to the System Settings area within Live Online Meeting™, (the button just above the microphone and speakers slider bars). If the talk buttons are activated, you will not be able to run the test audio feature. In the Audio Settings area, press and hold the TEST AUDIO button, when pressing the button, speak into your microphone.
If you CANNOT HEAR your spoken words come back through your headset speakers, check the following:
Check #1
Are the microphone and headset speaker wires leading from your headset, plugged into the matching ports on the back of your computer?
The microphone jack is usually marked with a small image representing a microphone and/or is colored red.
The corresponding color/image is
also shown on the back of your computer representing the microphone and speaker
ports. If you have more than one soundcard installed, make sure the headset wires
are connected to the correct ports.
Check #2
When more than one soundcard is installed, often times the audio controller in
your computer will assign the microphone and/or audio rights to a specific
soundcard and your headset may be plugged into the wrong soundcard. Here's
what to do. In Windows, go to START, then CONTROL PANEL, then open the SOUNDS and AUDIO DEVICES utility.
Check to make sure the Default Device for the Sound Playback and Sound Recording
is the one your headset wires are connected to.
Check #3
Once you have verified that the correct soundcard (Default Device) is
showing in both the AUDIO and VOICE tabs, you need to go one step more and check
that there is a "microphone" selected under each setting.
From the SOUNDS and AUDIO DEVICES screen, go to the AUDIO tab, then click the VOLUME button.
You will now see this screen. (Record Control) Make sure you see a column for a microphone setting and that there is a check in the "select" box as shown below. Now click the ADVANCED button.
You will now see this screen. (Advanced Controls for Microphone) If you have a Mic Boost option, if you find that the green LED's remain ON even when you are not speaking, make sure that the Mic Boost is NOT CHECKED, then click CLOSE.
From the SOUNDS and AUDIO DEVICES screen, go to the VOICE tab, then click the VOLUME button.
You will now see this screen. (Record Control) Make sure you see a column for a microphone setting and that there is a check in the "select" box as shown below. Now click the ADVANCED button.
Quick Tips to Improve Audio Quality
If you are hearing excessive "hissing" and "crackling" from the person speaking, it could be from the mic and background noise of the other person or a symptom of your local settings.
Here's what to do:
1. Make sure the Sound Alert On Login/Logout (click "System Settings", then Audio Settings) is not checked. See the screenshot below.
The default setting is OFF (unchecked). Some sound cards can create these sounds when multiple channels of audio are played at the same time.
2. Check your local equipment settings. Most speakers and soundcards have TREBLE and BASS controls that allow you to adjust the "pitch" and "quality" of the audio.
The audio played through the web meeting room, will be heard at the best quality when the TREBLE and BASS levels are set to the default setting of 50%. See the screenshot below. If you are listening to the audio through external speakers, you may be able to adjust the TREBLE and BASS levels on the speaker itself.
To access the treble and bass controls, go to Start, Control Panel, Sounds and Audio Devices.
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