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Here you'll find answers to
commonly asked questions.
If you have any questions
not answered here, we encourage you to please contact us immediately.
Additional Resources
• Access an easy-to-use "Mouse-Over Tutorial"
•
Learn how to use your room features
•
Conference Archive
Audio Player
•
Professional
Web Conferencing Tools & Accessories
•
Access
the "Online Help System" from the meeting room
| If your question is not answered in this
Knowledge Base, you may submit your inquiry at the contact page and one of our customer care consultants will answer it for you. |
1. Does each person invited to the
meeting have to pay?
No. Only the person who purchased the meeting room. Service plans start as low as
$24.95 per month, with UNLIMITED anytime minutes, for a
6 seat room. Those you invite to your room pay nothing!
2. Does LOM require participants to use the telephone to hear the audio?
No. With Live Online Meeting™, you and your
participants will enjoy crystal clear audio through a headset or desktop
speakers and all that is required is a
minimum 28.8 kbps Internet connection.
3. What makes
LOM easier to use than other services?
One of the many things that sets Live Online Meeting™
apart from other online meeting rooms is that the small, one-time software
download is "self-reliant". The need for tech support is virtually
eliminated.
It's important that anyone, with even the most basic computer skills, can use your program without being required to download huge upgrade files such as Java, Flash, Windows Media, Real Audio or upgrade to a specific web browser.
With Live Online Meeting™, all components required to run your virtual meeting room are contained in the small software package.
4. What makes
LOM the best value?
First. One of the most frequent comments made is how easy the program features are to
understand and use. The learning curve is literally less than 5 minutes.
Second. Many popular web conferencing services cost $65, $100, $150 dollars or more
"per month", "per user". For example; a web conference room
of 6 participants x $65 would cost you $390 per month. Other companies bill you at $.15 to $.39 "per minute"
for each person in your conference room.
Your Savings Can Be Significant!
Using other services, at $.15 per minute, a 6 person
meeting will cost $54 per hour! Compare that with $24.95, unlimited
minutes for 30 days using Live Online Meeting™.
Check out some of these rates from other
popular services.
• Infinite's - WebInterpoint
$.15¢
• WebEx - Meetingplace $.45¢
• Microsoft Live Meeting - Placeware $.35¢
• Raindance - Web Conferencing Pro $.39¢
Want
to see more proof? Click here to
for comparisons.
Live Online Meeting™ completely eliminates
these outrageous monthly fees by giving you unlimited, flat-rate access starting
as low as $24.95 per month for a 6 seat room and those you invite to your room pay nothing!
No wonder people say Live Online Meeting™ is
just what they've been looking for!
* These rates are "per minute"
"per participant". All rates are based upon the published or quoted pay-per-use pricing of the respective companies as of
January 2004.
5. How
does LOM differ from MSN® and Yahoo® messenger
communities?
Live Online Meeting™ is a business class model web conferencing solution and the private label versions are premise based (in house) on your dedicated server as opposed to a third party hosted solution.
Live Online Meeting™ completely integrates voice over IP (VoIP), co-browsing, text messaging,
white board, live desktop, live video, file sharing, application sharing and data collaboration all in one easy-to-use Windows software.
It is the idea solution for business, educational institutions and government to improve internal communications and distance learning applications. You can invite people into a web conference via an
Invite User feature from your meeting room.
Live Online Meeting™ allows you to engage meeting participants visually
with slide shows, pre-programmed web presentations, and document
sharing. You also have the ability to use text messaging, hands-free
voice/audio, web tour presentations, white board, live desktop, file
transferring and video conferencing with your meeting participants.
This makes
Live Online Meeting™
ideal for sales presentations, meeting facilitation and online training to name just a few.
Live Online Meeting™ is a hosted/service model, meaning that our technology is not peer to peer.
A hosted model allows for increased security, much greater scalability in terms of numbers of guests, plus firewall detection and avoidance.
MSN® and Yahoo® are "messaging" services, they are not Web Conferencing services. These two programs are not structured properly for
acceptable business to business use on the Internet. They are peer to peer technologies, this means the host and guests are connected directly to each other.
Peer-to-Peer has 3 critical key limitations and problems:
First, there are greater security concerns when compared to a hosted technology. The two machines are connected directly to each others, exposing both party's IP address to the other.
It also causes possible operating system weaknesses to be exposed and exploited.
Second, a peer to peer technology can not scale to large numbers of guests as is possible with Live Online Meeting™.
A few people attending one session is enough to clog the session hosts line to the Internet.
One of the bigger problems is the lack of firewall detection with a peer to peer technology. In the business world, companies generally have firewalls protecting the company's servers and desktop systems. Firewalls are also used to enforce corporate rules of
network misuse, such as running MSN® or Yahoo®.
When these apps are blocked by a firewall, the only way to get them to work is to involve the IT department and open ports of the corporate firewall, which is often not allowed.
MSN® (NetMeeting) or Yahoo® will not allow you to connect
multiple people in one private conferencing room. Also Microsoft has announced that it is dropping all support and development for NetMeeting, the core conferencing engine in MSN®.
For home based, (one-on-one) non-business use, Yahoo® and MSN® can be very useful tools.
But when your objective is to hold secure, professional presentations with your clients and prospects,
with small groups to large groups of 100 or more, first impressions count.
The use of the free services cannot achieve this and is not indicative of a high-caliber operation.
When it comes to business via the Internet, building trust and visitor confidence is of paramount importance.
The standard by which your business is expected to operate calls for certain identifiable signs that you are a legitimate
business, worthy of doing business.
When your goal is to earn the trust and confidence of your prospects, the use of free web and email accounts, cluttered by 3rd party advertising and domain identity, is a clear sign to most that you are either a new, part-time or fly-by-night
operation.
6.
How many people can be in the meeting room?
The maximum number of people you can have in your meetings is
only limited by the size of the account you've subscribed to. For example,
a 6 seat subscriber account will allow you (the room operator/moderator) and up
to 5 guests. This means a total of six people can be in your room at the same
time.
7. Can I talk to a person on the other side of the world?
Yes. Both you and the other person will need to have downloaded the Live Online Meeting™ desktop software, then login to begin your meeting with them.
If you are the room operator, once logged in, you can click the Tools/Features menu, then click Invite User. From that feature, you simply enter the persons
name, email address, location, and a personal note, then click "Send
Invitation".
8.
How can I protect my room privacy?
If the computer you use to run your Live Online Meeting™
meeting room is also used by others and you do not want them to be able to login
using your account information, do not click the Store Info check box during
login and this information will not be saved. You will then be required to
manually re-enter your information each time you login.
Also see: What types of security are included in the service?
9. How is my computer protected from viruses while in a meeting?
One of the many benefits of using Live Online Meeting™ is that
everyone you meet in a conference room is connected to the secure
conference server and not directly to you. The only potential for a
virus is if you choose to accept a file sent by someone in your meeting
and that file is infected. It is recommended that you always run a
reliable virus protection program, such as Symantec's Norton Anti-Virus, and have
auto file scan enabled.
10.
What are the minimum system requirements to use LOM?
| |
Minimum
|
Suggested |
| Microprocessor (CPU):
|
Pentium III® or compatible
|
Pentium III® or compatible
|
| Operating System: |
Windows
98SE® or
newer
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Windows XP® or
newer
|
| Memory (RAM): |
64 MB
|
128 MB
|
| Screen Resolution:
|
800 x 600
|
1024 x 768 or
higher
|
| Internet Connection:
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28.8 Kbps Dial-Up
|
Broadband Cable or DSL
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1 1.
Can you recommend a good place to purchase a headset?
A good headset will provide great sound quality and make long
meetings more comfortable. A suitable headset can be purchased from any computer store, such as Radio Shack, Computer City, CompUSA, and
even Walmart. It is recommended that you invest at least $25 or more to
purchase an above average headset.
If you want to
benefit from the best camera available for web
conferencing, you'll want to own a QuickCam Pro 4000 by Logitech. Click here for details.
To
benefit from the best technology available for web
conferencing, please click here to visit
the Tools & Tips page.
1 2.
Is a Broadband Internet connection required to use LOM?
The minimum Internet connection required to play smooth, clear
audio is a 28.8 Kbps connection. If your connection is near this speed,
make sure that no other programs are running that require Internet connections
such as; an email program or a messenger program like MSN®, Yahoo® or
AOL®. With a minimum connection, you may lose some parts of the audio when
the room operator loads pages in the co-browse area and this depends on the
content of the pages that are loaded during your meeting.
13. What types of security are included in the
service?
Live Online Meeting™ employs both user and meeting room authentication. This simply means that each Operator or User has his/her own username and password, which is used to join
a specific web meeting room.
The advantages of user-based authentication when combined with meeting-based authentication is that Users only have to remember one username and password and no one can assume a person's identity in a
meeting.
Unlike peer-to-peer meeting room programs, with Live Online
Meeting™, your IP address is not transmitted to others in the meeting.
This is a significant advantage when it comes to the security of your computer
and your web meeting.
14. I am not receiving my Registration and other emails.
Dealing with ISP and Email Filters
If you do not receive our email, look in your Spam, Junk Mail, or Deleted Items folder.
Increasingly, ISPs are using filtering systems to try and keep Spam out of customers' inboxes. Sometimes, they accidentally filter the e-mail
you "want" to receive such as your Live Online Meeting™ account
details.
Here is what you can do:
First, add LiveOnlineMeeting as a new contact in the address book of your email program. Use
registrations@liveonlinemeeting.com
Next add liveonlinemeeting.com to the list of friendly domains in your filter settings.
Second, call your Internet Provider and ask if they are using Spam filters. If they are,
ask them how to add
liveonlinemeeting.com to the "Friendly List" or "Whitelist"
NOTE: If your ISP does not allow you to whitelist a domain, they are violating your basic right to receive e-mail from whomever you want. There are many other,
customer-focused/customer-friendly ISP's who would love to have your business.
Third, check your email program filters:
AOL Users: First, add
liveonlinemeeting.com to your address book. AOL filters divert email from unknown senders to the spam folder.
Now click on the "Manage Mail" tab and look in the "Spam" folder. If this information is not helpful, you can contact AOL directly.
Yahoo Users: By default, the mail system automatically filters the majority of incoming bulk or commercial email directly to the bulk mail folder. If
you receive e mail in the bulk mail folder that you want to be sent to your
inbox from now on, you can set up a filter to redirect the mail. For
details on Yahoo filters, visit: http://help.yahoo.com/help/mail/manage/manage-06.html.
Hotmail Users: Place
liveonlinemeeting.com on your Safe List. The "Safe List" can be accessed via the "Options" link,
located to the far right of the main menu tabs.
Outlook & Outlook Express: If you do not receive the
Registration or other emails in your Inbox, look in the Deleted Folder.
To set up
Live Online Meeting as a friendly email:
• Click on "Tools", then click on "Message Rules", "Mail", and "New".
• Now set up a new mail rule to accept email from
Live Online Meeting: registrations@liveonlinemeeting.com
• In Box 1, check: "Where the From Line contains People".
• In Box 2 check "Move it to the specific folder"
• In Box 3, click on the link "contains people", add registrations@liveonlinemeeting.com
and click OK.
• Next click on the link "specified", choose a folder or create a new folder for
Live Online Meeting, then click OK.
• Now click OK again and you're finished.
Note: If you registered for a guest pass before taking the
steps above, you may need to go back and
register again.
Operators:
Here are some solutions if someone does not receive the User guest you generated.
1. The system will not send the User guest pass when the city/state and country fields are blank. If you do not know this information for the person you are inviting, just use the "spacebar" to insert an empty character into that field.
2. Make sure your recipient is not using an email
filtering service such as SpamCop or SpamArrest. This will prevent them
from receiving your invitation. If your recipient is using a spam filter
utility, have them check in the junk mail or deleted mail folder for your
invitation.
3. When entering the email address in the Invite User feature, make sure that there is not a blank space at the end (right side).
4. When manually generating a User guest pass from the Invite User
feature, include your address in the email field. Separate your address
and your recipients address with a comma, then send your recipient a copy of the invitation
you receive.
IMPORTANT
The "Invite User" feature sends your guest an email from an automated system. If they have provided you with an email address that uses a Spam filtering service, they will NOT receive your invitation. These types of services require you to manually complete a verification process before they will forward the invitation to your guest. This is why we recommend that you include your address in the email field to send your guest a copy of the invitation when needed.
1 5. What forms of payment are accepted for room subscriptions?
Your room subscription can be made using any of the following
major credit cards:
• VISA
• MasterCard
• American Express
• Discover/Novus
• Diners Club
• JCB
All derivatives of these brands are also supported.
Your monthly subscription will appear on your credit card statement
as 2CO.COM. If you have any problems in processing your purchase or
questions about a transaction, you may contact 2Checkout Inc. (2CO.COM) for a prompt
resolution.
Your Privacy
Your service provider for Live Online Meeting™ is GRM Management Co., Inc..
We do not record or see your credit card information. Your transaction is processed through
2Checkout.com using their encrypted system.
2Checkout respects your privacy. They comply with all applicable privacy laws, including stringent international and U.S. laws. They only handle your Personal Information
as described in their Privacy Statement. Please note that by submitting your Personal Information, you consent to the limited uses described in their Privacy Statement.
2Checkout.com, Inc. - Ohio, U.S.A.
1 6. Audio Troubleshooting
1. The other person can hear me, but I can't here them, what
can I do?
Click the System Settings button, then press and hold the Test
Audio button while speaking into your headset microphone. If you can hear
your voice coming back through your headset speakers your send and receive
voice/audio is working correctly. If you cannot hear your voice when the Test
Audio button is depressed, check that the two wires coming from your headset
(microphone and speakers) are plugged into the correct slots. The headset
wires will have two different colors, the wire for the microphone is typically
red and has an image of a microphone on it. Match this color/picture to
the same that corresponds on the back of your computer. If they are now
plugged in correctly, try the Test Audio button again. If you are hearing
your voice when the Test Audio button is clicked, the problem is likely not
anything on your end. Advise the other person in your meeting to perform a
quick check on their computer as described above.
2. What can I do if I am having problems talking to other
users?
If you have voice rights enabled (from the Operator), and others still cannot hear you, click the
System Settings button, then press and hold the Test Audio button while speaking
into your headset microphone.
If you can hear your voice coming back through your headset speakers your send
and receive voice/audio is working correctly. If you cannot hear your voice when
the Test Audio button is depressed, check that the two wires coming from your
headset (microphone and speakers) are plugged into the correct slots. The
headset wires will have two different colors, the wire for the microphone is
typically red and has an image of a microphone on it. Match this color/picture
to the same that corresponds on the back of your computer. If they are now
plugged in correctly, try the Test Audio button again.
If you are hearing your voice when the Test Audio button is clicked, the problem
is likely not anything on your end. Advise the other person in your meeting to
perform a quick check on their computer as described above.
3. How do I fix poor sound quality?
If you hear static or other noise during a meeting, there may be a number of
people who have all activated their Talk buttons at the same time OR it is a
result of one of the following reasons on the sender's side:
• They have their microphone turned up too high, tell them to
move the microphone slider
bar to the left.
• They have their microphone too close to their mouth, tell them to move the
microphone
at least 4 to 6 inches away from their mouth.
• They have a cell phone or cordless phone transmitting next to their
computer and
headset/microphone.
• The two lines that connect the headset microphone and speakers are touching
the
computer's power line or other power supply.
• The two headset wire connectors may be touching.
• If your Internet connection is a dial-up, and you have an email program
opened that checks for new email every few minutes, or you have some other
program running that also uses your connection, you may experience breakup in
the audio you send and receive during your meetings. As a good rule of thumb,
if you're using a dial-up connection, it's best to leave your email and other
web-based services turned off while using Live Online Meeting™.
If you are hearing excessive "hissing" and "crackling" from the person speaking, it could be from the mic and background noise of the other person or a symptom of your local settings.
Click
here for assistance.
Additional Audio Troubleshooting
Any question not answered above (relating to broadcasting or receiving audio
during a meeting), can be resolved from this troubleshooting guide.
20. Voice broadcasting options
There are three options for broadcasting your voice.
1. You are listening to the audio through speakers because you don't
have a headset.
When it's your turn to speak, press and hold the CTRL
key. (See image above.) The system is detecting your voice when the green light appears on the Talk button.
Release the CTRL key when done speaking.
2. You are listening to the audio through speakers because you don't
have a
headset.
When it's your turn to speak, press and hold the Talk button.
(See image above.) Release the Talk button when done speaking.
3. You have a headset with a microphone attached: (Recommended)
The Hands-Free is a professional full-duplex (open mic) feature with audio gain
technology. This feature is best used when there are only two people in the room OR
when everyone with voice rights understand that they only speak when it's their turn.
Click the Hands-Free button and begin speaking when it's your turn. (See image above.)
If none of the above options allow others to hear you, or you don't see the green light appear when
you are talking, it is most likely that the room Operator has not turned on your ability to talk.
If the Operator has enabled your voice rights, you should check your local microphone settings.
Additional
audio troubleshooting.
21. How can multiple people participate in a voice conversation?
A common question from those who've used other conference
systems...
"We are accustomed to a half-duplex voice feature in our previous
meeting room where it allowed only one person at a time to speak.
In
Live Online Meeting™, how do you know when the other person wants to speak?"
Until now, most web conference systems forced meeting participants to press buttons
in order to speak. This means that two-way conversations could only take
place if both parties had the meeting room maximized and were watching for a
visual indicator when it was their turn to speak. Live Online Meeting™ gives you a professional, convenient solution, and once you
understand and use it, you'll never go back to "walkie-talkie" type conversations again.
Live Online Meeting™ is much like a telephone in that when the microphone is on, anyone can speak and be heard.
This system was designed specifically for hands-free, two-way conversations.
It also allows those speaking to minimize the program to the taskbar and still
carry on "telephone-like" conversations. Our research indicates that the average
Live Online Meeting™ meeting scenario is where up to 100 people are "listening"
and "watching" while one or two other's are "presenting".
The benefit of hands-free voice is that it allows you to interject your comments during a live discussion.
For example, as I am talking, I hear that you are beginning to comment or interject.
I do not have to watch my screen to see a "bubble" or other indicator
that you wish to speak. I simply hear you and stop talking.
Live Online Meeting™ is used by professional speakers and business people who use
wireless headsets.
Our hands-free full-duplex audio feature is an absolute requirement for those who
walk around an office while presenting or when broadcasting a live video
presentation.
Live Online Meeting™ gives you multiple voice options, for details click here.
22. How many webcams can be used at the same time?
A common misconception about video conferencing is that everyone in a meeting "should be" able to see all video streams sent to the room. Even though our system will allow up to 100 people to see each other at the same time, what determines the ability to achieve this is the connection speed of each person in the room.
A meeting participant connected using a dial-up connection will only be able to receive 1 video stream.
If everyone in the room was using broadband, their Internet connection could likely handle 8 to 10 video streams at the default quality setting of 1 frame per second. Placing a higher demand on your Internet connection will likely cause audio break-up and delay text messaging.
23.
How does L. O.M. web meeting technology compare with Skype?
A. Skype™ employs a peer-to-peer system. This means that it is not a reliable tool for audio meetings with more than 2 or 3 people.
Skype™ cannot support large numbers of people in a single conference meeting because it does not offer you the benefits and stability of a secured "centralized" conference server.
When you use Live Online Meeting™, you can hold web-meetings in a stabile, secure environment because it is NOT peer-to-peer.
B. Skype™ audio (VoIP) peaks at 5 kb/sec. A dial-up Internet connection, on average, can only handle 3 kb/sec.
This means constant audio break-up, significant delays, and frequent disconnections.
Live Online Meeting™ compresses your audio (VoIP) to just 1.2 kb/sec. Now everyone using a dial-up connection can enjoy reliable audio communication.
In addition, they can use text chat, live video, white board, application sharing, and integrated co-browsing features all at the same time.
C. Skype™ requires a 6.4 mb software download; whereas Live
Online Meeting™ is only 1.36 mb.
D. With Skype™, your meetings are limited to voice and text chat capabilities.
Only Live Online Meeting™ gives you an all-in-one web meeting room with tools and features that allow you to communicate sight, sound, motion and most importantly, EMOTION with up to 100 people at the same time!
E. Skype™ will not give you the opportunity of purchasing a 100% white label version of their very limited software.
Live Online Meeting™ gives you the opportunity to license a clone of our superior web meeting technology.
Your one time investment includes free training, support, upgrades and installation.
The system is installed on your dedicated server with no restrictions, links, or ties to the development company.
There are no ongoing contracts to sign. You can own a fully customized, branded web meeting system that can accommodate up to 1200 or more people at the same time!
| If your question is not answered in this
Knowledge Base, you may submit your inquiry at the contact page and one of our customer care consultants will answer it for you. |
You get seam-less communication
via the Internet using full-duplex
voice, video, text chat, co-browsing and data conferencing.
Live Online Meeting™
Virtual Meeting Rooms
Powerful Technology For Your Business, Organization, or Family!
|
