Submit a Support Ticket

Support Ticket

This form will allow us to provide you with fast, efficient help.

Please tell us about your computer and how you are using the meeting room.

All fields marked with an * are required in the form below.

Have you researched the Knowledge Base (FAQ)?* (Must be *"yes"* to proceed.)
Have you researched the Online Help System?* (Must be *"yes"* to proceed.)

Operator/Guest Specific Information:

How are you logging in?*
What meeting room version is installed?* How to check the version number.
What is your screen resolution?* How to check the screen resolution.
What Operating System are you using?* How to check the Windows version.
What Service Pack is installed?* How to check the service pack version.
What Model/Type CPU processor is installed?* How to check the model/type of processor installed.
What Speed is your computer CPU processor?* How to check the CPU processor speed.
How much RAM does your computer have?* How to check the amount of RAM memory.
What is your default web browser?*
What type of connection do you have?*

Your First Name?*
Your Last Name?*
Your Email Address?*
Your Phone Number?
Your Country?

Meeting Room Specific Information:

What features were being used?* (Hold CTRL key to make a multiple selection.)
What "Rights Settings" were checked?* (Hold CTRL key to make a multiple selection.)

Were you using the Live Meeting Recorder?
Were you using the Live Meeting Player?
Were you using the Audio Player?

Explain The Error or Help You Need:

Please provide a detailed description.*

How can we reproduce this problem? (If applicable)

(Your IP address will be submitted with this support ticket.)

Our support team will respond via email in the shortest possible time.

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