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Web Conference Tips  

This page provides tips and tools for maximizing your effectiveness during your web conference activities.

Basic Guidelines
Broadcasting a "Live Event" on Location
Live Video Screen Options
Professional Web Conferencing Accessories
Tutorials & Knowledge Base

 

Basic Guidelines

Audio Tips

1. You cannot be connected to the Internet via a proxy server.

2. If you will only be watching and listening in the conference room, you only need speakers or a headset connected to your computer.

3. If you will be broadcasting your voice to others in a conference, you must have a headset with a microphone attached to it.

4. If you are broadcasting your voice to others in a conference, make certain that the audio you hear is coming from your headset speakers.

5. If you are broadcasting your voice to others in a conference, make certain that the only microphone connected to your computer is one that is attached to your headset.  It will look similar to the headset and mic shown to the right.

Additional Help with Audio (VoIP)

Any problem relating to broadcasting or receiving audio during a meeting can be resolved in the following steps explained on this page.

Adjusting Audio Controls.

If you are hearing excessive "hissing" and "crackling" from the person speaking, it could be from the mic and background noise of the other person or a symptom of your local settings.  Click here for assistance.

Granting Rights - Operators Only

When there are more than two people in your room, do not place a check next to every feature in the Rights Settings area. These are global settings. Activating these will allow anyone to use any feature at any time, which could disrupt your meeting.

Here's how to grant a specific person the right to use a particular feature:

Right-click on their login name, select Individual Rights, then choose Enable to activate the desired feature.

For additional help using any of the room features, click the Online Help button inside the meeting room.

 

Broadcasting a "Live Event or Conference" on Location

Here is how to deliver a professional broadcast of a live event that takes place at your office, a hotel or convention center.

Items Needed

• Laptop computer
• Internet connection
• Webcam or camcorder
• Live Online Meeting™ Operator account

Preparation

Creating Your Registration Form

Login to your Operator online control panel.  Use the Registration Page Builder to generate the HTML code for a conference registration form.  Now upload the web page containing that form to your website.

You can have the guest pass (User account) for those you invite expire after the event or conference by setting the HTML code with the appropriate number of minutes, days, weeks or months.

Example:  Your event is 2 days from today.  Set the time period selection to "3 days".  This will allow a User to access the event but will expire their account the next day.

See the screenshot below from the Operators online control panel.



"Free Access" Conference

Send an email to those you wish to invite and include the direct link to the conference registration page you created.  For an example of a typical conference invitation,
click here and copy
.

"Paid Access" Conference

When you are selling access to a conference as a product, set the landing page to load the conference registration form you've just uploaded.

Broadcasting "Audio Only"

If you will be broadcasting the "audio only" from the live event through your meeting room, make sure the microphone connected to your computer is close enough to the audio speaker located in the meeting room (the "physical" location where the event is taking place).  You will know the volume is sufficient when the LED lights on the talk and hands-free buttons change to GREEN when the person is speaking and then back to RED when they are not speaking.  Click the hands-free button when you are ready to begin broadcasting the audio through your meeting room.

With the "line-in" connection on your computer, you can can channel numerous incoming audio sources to your meeting room.  The line-in port requires a 3.5 mm (male to male) connecting cable.

If you are controlling the meeting room during the live event, you may want to leave the "Global Text" rights turned on to allow participants to type questions and feedback to you. All other rights should be turned off in the "Rights Settings" box.

Broadcasting "Audio & Live Video"

First determine the desired position of your camera and microphone.  Make sure the microphone is close enough to the source to receive a strong audio signal.  At the same time have your webcam positioned in an acceptable location to capture the video portion of the meeting.

If you know for certain that all meeting participants will have a broadband connection, you may want to set the broadcast quality to 3 or 5 frames per second.  To do this, go to the "System Settings" button and click the "Video Settings" tab.  Next, select the desired frame rate.  This setting can be made on-the-fly during a live broadcast and the new setting will be applied when the system settings screen is closed.  You may want to broadcast the event or conference at the highest quality (5 FPS).  This means only those connected via broadband will be able to view the video stream.

Those connected via dial-up (56k) Internet connections, would simply turn off the incoming video and just listen to the audio and watch whatever materials (slide shows, web tours, etc) you may be offering them to supplement the audio portion of the meeting.

When you are broadcasting video and a User logs into the meeting room, they will be notified of the broadcast.  They can choose to load the video stream in progress or turn it off at anytime in order to preserve bandwidth.

While most webcams are sufficient for capturing an adequate video field, you'll experience far greater broadcast quality when using a handycam or any standard camcorder because the lens captures a greater field of view and produces a significantly clearer video stream.

Other benefits of using a camcorder include:

• Ability to view a larger live preview.
• Panning, zooming and other effects are usually built-in.
• Cable connecting the camcorder to the computer are available up to 25 feet. (7.62m)
• The microphone is usually a higher quality than one attached to a headset.
• Camcorders often have lighting accessories available.
• Record the video to 8mm tape.

Items needed to connect a camcorder to your computer:

• Video capture card (PCI or PCMCIA)
• Connecting cable from camcorder to capture card 


What if you don't have a WebCam and still want to provide a visual support?

This can be easily achieved by broadcasting a web tour from the "Co-Browse" area or PowerPoint slides from the "Live Desktop" feature.  This would require you to manually push these pages and navigate as in any normal meeting scenario.  This would be done while the audio is streaming from the actual speaker.

 

Live Video Screen Options

When broadcasting a live event you have the option of using an enhanced screen that is 50% larger than the default video screen.  This provides your guests with many benefits.

Maximum Video Screen - 320 x 240

 

Default Video Screen - 160 x 120

 

The default video screen size is 160 x 120 pixels.  At this setting and at 1 frame per second (1 FPS), a person using a dial-up connection (40 kbps) will be able to receive both the video and audio.

The Internet connection speed required to view this screen size "including" the audio:

• 40 kbps - 1 FPS 
• 128 kbps - 3 FPS
• 256 kbps - 5 FPS

You can offer those in your meeting who have a DSL or Cable Internet connection an enhanced conference experience by broadcasting with the maximum video screen of 320 x 240 pixels.

The Internet connection speed required to view this screen size "including" the audio:

• 80 kbps - 1 FPS 
• 174 kbps - 3 FPS
• 320 kbps - 5 FPS

Note:  If you are broadcasting with the maximum video screen and some of your guest are using a dial-up (56k) Internet connection, they will need to turn off the incoming video and just listen to the audio.  However, they can watch whatever materials (slide shows, web tours, etc) you may be offering them to supplement the audio portion of the meeting.

Video Upgrade Options

Two options are available to upgrade your room to the maximum live video broadcast screen of 320 x 240 pixels.

You will be taken to the "contact page" where you will select this option and submit your request.  A representative will provide the payment option and procedure that works best for you.

Permanently upgrade your meeting room with this option, click here.

• Upgrade your meeting room for a single event, click here.

 

Professional Web Conferencing Accessories

Recommended Headset - The Best of the Best

If you want to benefit from the latest and very best technologies available for web conferencing, you'll want to own a wireless VoIP headset developed by GN Netcom.

The developers of Live Online Meeting™ use and highly recommend the GN 9120 unit, because it allows you to:

• Broadcast crystal-clear audio via the advanced noise-cancellation.
• Receive superior quality from others.
• Travel up to 300 feet from your computer during meetings.

A complete description of what you'll need is outlined below.

The investment is approximately $300 USD and is well worth it.  To purchase this system, call Sencommunications toll-free at: 1-800-654-2993 and reference the three item numbers shown below.

 

GN 9120 2.4 Ghz Wireless Headset

Item Number: GN-9120-F 
Price: $229.00

The GN 9120 Wireless is the first completely wireless headset that can be used up to 300 feet from the base unit, and combines unprecedented roaming range and talk time in a sophisticated, customizable and lightweight design. Base unit is included.

Features
• Completely Wireless
• 2.4 GHz technology
• Secure Communications
• Up to 300 feet of range
• Replaceable battery
• Smart power management
• Convertible headset
• Controls on headset

Benefits 
• No cords to encumber productivity 
• Provides best available call clarity for "no repeat" conversations 
• Multi-layered security system:
• Digital Spread Spectrum 
• 64-bit encryption scrambles the signal 
• Smart power management controls the signal range so the call cannot be picked 
   up outside 
• Unrestricted freedom of movement!
• Provides up to 8 hours talk time
• Draws less power when you're closer to the base!
• Lets you choose the style you prefer to wear, on-ear or over-head
• Convenient controls allow for sound quality adjustments anywhere within the 
   300-foot range

 

USB Digital PC/VoIP Headset Adapter
with GN Netcom QD - 10D8

Item Number: GN-8110-USB 
Price: $63.00

"Direct to digital" connection for any GN Netcom headset. Plug-and-Play compatibility with all USB capable computers.

Features
• Eliminates noise & sound card compatibility problems 
• DSP-enhanced USB headset vastly improves sound quality for VoIP Applications 
• Headset technology provides ideal enhancement for speech recognition software

 

Cord for the GN 9120 Wireless Unit

Item Number: GN-3160CORD 
Price: $12.00

P/N 8800-01 GN QD to MOD CLIP 
Cord for the GN 9120 Wireless Unit.
Connects the GN 9120 to the USB Digital PC/VoIP Headset Adapter.

To purchase this system, call Sencommunications toll-free at: 1-800-654-2993 and reference the three item numbers shown above.

 

Recommended Camera - The Best of the Best

If you want to benefit from the best camera available for web conferencing, you'll want to own a QuickCam Pro 4000 by Logitech.  This camera produces superior quality video in Live Online Meeting™.

Logitech QuickCam Pro 4000 Logitech QuickCam Pro 4000
Rating: 5 out of 5 stars!
OS Support: Supported in MS Windows. Click for DriverSupported in Linux. Click for DriverSupported in MacOSX. Click for Driver

Buy From Amazon.com Now!

 

Tutorials & Knowledge Base

Access the "Online Help System" from the meeting room.
Access the comprehensive "Knowledge Base".
Access Audio Troubleshooting Guide.
Access an easy-to-use "Mouse-Over Tutorial".
Learn how to use your room features. (Flash Tutorials)

The above resources will answer 99% of any questions you may have.

 

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