Tools & Tips

This page provides tips and tools for maximizing your effectiveness during your web conference activities.

Basic Guidelines

Audio Tips

1. You cannot be connected to the Internet via a proxy server.

2. If you will only be watching and listening in the conference room, you only need speakers or a headset connected to your computer.

3. If you will be broadcasting your voice to others in a conference, you must have a headset with a microphone attached to it.

4. If you are broadcasting your voice to others in a conference, make certain that the audio you hear is coming from your headset speakers.

5. If you are broadcasting your voice to others in a conference, make certain that the only microphone connected to your computer is one that is attached to your headset.  It will look similar to the headset and mic shown to the right.

Additional Help with Audio (VoIP)

Any problem relating to broadcasting or receiving audio during a meeting can be resolved in the following steps explained on this page.

Adjusting Audio Controls.

If you are hearing excessive "hissing" and "crackling" from the person speaking, it could be from the mic and background noise of the other person or a symptom of your local settings.  Click here for assistance.

Granting Rights - Operators Only

When there are more than two people in your room, do not place a check next to every feature in the Rights Settings area. These are global settings. Activating these will allow anyone to use any feature at any time, which could disrupt your meeting.

Here's how to grant a specific person the right to use a particular feature:

Right-click on their login name, select Individual Rights, then choose Enable to activate the desired feature.

For additional help using any of the room features, click the Online Help button inside the meeting room.

Professional Web Conferencing Accessories

If you want to benefit from the latest and very best technologies available for web conferencing, you'll want to own a wireless VoIP headset developed by GN Netcom.

The GN 9120 unit is reccommended because it allows you to:

• Broadcast crystal-clear audio via the advanced noise-cancellation.
• Receive superior quality from others.
• Travel up to 300 feet from your computer during meetings.

A complete description of what you'll need is outlined below.

The investment is approximately $300 USD and is well worth it.  To purchase this system, call Sencommunications toll-free at: 1-800-654-2993 and reference the three item numbers shown below.

 

GN 9120 2.4 Ghz Wireless Headset

Item Number: GN-9120-F 
Price: $229.00

The GN 9120 Wireless is the first completely wireless headset that can be used up to 300 feet from the base unit, and combines unprecedented roaming range and talk time in a sophisticated, customizable and lightweight design. Base unit is included.

Features
• Completely Wireless
• 2.4 GHz technology
• Secure Communications
• Up to 300 feet of range
• Replaceable battery
• Smart power management
• Convertible headset
• Controls on headset

Benefits 
• No cords to encumber productivity 
• Provides best available call clarity for "no repeat" conversations 
• Multi-layered security system:
• Digital Spread Spectrum 
• 64-bit encryption scrambles the signal 
• Smart power management controls the signal range so the call cannot be picked up outside 
• Unrestricted freedom of movement!
• Provides up to 8 hours talk time
• Draws less power when you're closer to the base!
• Lets you choose the style you prefer to wear, on-ear or over-head
• Convenient controls allow for sound quality adjustments anywhere within the 300-foot range

 

USB Digital PC/VoIP Headset Adapter
with GN Netcom QD - 10D8

Item Number: GN-8110-USB 
Price: $63.00

"Direct to digital" connection for any GN Netcom headset. Plug-and-Play compatibility with all USB capable computers.

Features
• Eliminates noise & sound card compatibility problems 
• DSP-enhanced USB headset vastly improves sound quality for VoIP Applications 
• Headset technology provides ideal enhancement for speech recognition software

 

Cord for the GN 9120 Wireless Unit

Item Number: GN-3160CORD 
Price: $12.00

P/N 8800-01 GN QD to MOD CLIP 
Cord for the GN 9120 Wireless Unit.
Connects the GN 9120 to the USB Digital PC/VoIP Headset Adapter.

To purchase this system, call Sencommunications toll-free at: 1-800-654-2993 and reference the three item numbers shown above.

 

For additional assistance not found on this page, look here:

Additional Resources

• Access an easy-to-use "Mouse-Over Tutorial"
• Learn how to use your room features
• Conference Archive Audio Player
• Professional Web Conferencing Tools & Accessories
• Access the "Online Help System" from the meeting room

The above resource will answer 99% of any questions you may have.

Live Online Meeting